Resolving Claims for Severely Damaged Products (POD)

In rare cases, a product subject to a warranty claim is so severely damaged or defective that it cannot be used or repaired. For example, a windsurfing board may become fully delaminated, a wetsuit might tear irreparably, or a sail could sustain damage beyond repair. For products like these, it is often not economical to send the defective items back to the manufacturer, especially when they are produced in distant locations such as Asia.

To streamline the resolution process while maintaining transparency and accountability, EASY-surfshop may request Proof of Destruction (POD) for such products. This ensures the defective product is permanently taken out of circulation and prevents potential misuse or unauthorized resale. Here's how the process works:

1. Request for Proof of Destruction (POD):
   When the resolution involves replacing a severely damaged product, we will ask you to provide clear photographic evidence showing the product has been destroyed. This can include:

   • Cutting a windsurf board into two pieces.
   • Cutting a wetsuit in half.
   • Removing significant portions of a sail, such as cutting off the bottom section.

2. Visible Serial Number Requirement:
   The provided photographs must clearly show the product's serial number to confirm the item corresponds to your claim. This step ensures accuracy and avoids any discrepancies during the resolution process.

3. Ease and Efficiency:
   While this process might seem inconvenient, it eliminates the need for you to ship large or bulky items back to us or the manufacturer, saving time and effort for both parties. Once we receive and verify the POD images, we proceed with your replacement or resolution as quickly as possible.

4. Environmental Considerations:
   We understand concerns about waste and the environmental impact of destroying products. While this practice is an industry standard, we are continuously exploring more sustainable alternatives to address these situations responsibly.

Important:
Before destroying a product, wait for clear instructions from our customer service team. Any unapproved destruction may result in delays or complications with your claim.

If you have further questions about this process or need assistance with a claim, our team is here to help. Contact us, and we’ll guide you through every step of the resolution process.