Payment Issues

What should I do if my payment was declined?

If your payment was declined:

• Check your card details: Ensure the card number, expiration date, and CVV code are correct.
• Contact your bank: Sometimes, banks decline payments due to suspected fraud or insufficient funds. Your bank can provide specific reasons and help resolve the issue.
• Try another payment method: We offer multiple payment options, such as card payments, PayPal, Google Pay, Apple Pay, and direct bank transfers. Switching to another method might resolve the problem.
• Reach out to us: If the issue persists, contact our customer support team. We’ll assist you in identifying the issue and ensuring your order can be processed smoothly.

How can I check if my payment has been processed?

• Confirmation email: Once your payment is successfully processed, you’ll receive a confirmation email with your order details. If you haven’t received it, please check your spam or junk folder.
• Order status: Log in to your account on our webshop and check your order status. If the payment is completed, the order status will update to “Paid” or “Processing.”
• Bank or payment app: Check your bank statement or payment app (e.g., PayPal) to see if the transaction was successful.
• Contact us: If you’re still unsure, our support team can verify the payment status for you.

Can I change the payment method after placing an order?

• Yes, you can easily change the payment method for orders that are not yet paid or not fully paid:

  • Log in to your account:
    1. Go to the "My Account" section on our webshop.
    2. Open your order details.
    3. Select the option to change the payment method.
  • Choose a new payment method: Follow the prompts to select your preferred payment option and complete the payment.

  If you encounter any issues or have questions, feel free to contact our customer support team for assistance.

Why was I charged a currency conversion fee?

• Payment in a different currency: If your card or account currency differs from the currency you selected during checkout, your bank or payment provider may apply a conversion fee.
• Avoiding fees: To avoid unnecessary conversion charges:
  • Select the same currency as your bank account during checkout.
  • Use the correct bank account associated with the order’s currency (e.g., use a EUR account for EUR payments).
• Check with your bank: Each bank has its own policies for currency conversion fees. If you’re unsure, contact your bank for clarification.

Can I modify my order after payment?

• If your order has been paid but not yet processed, we can assist you with adding products or making adjustments. Please contact us as soon as possible to make changes.
• However, once your order has been processed, modifications, such as adding items or changing details, are no longer possible.
• For assistance or clarification, feel free to reach out to our customer service team.