Order Modification and Cancellation

How can I modify my order after it has been placed?

If your order has not yet been processed, you can modify it by contacting our Support Team. Modifications may include adding or removing items, changing quantities, or updating details.

Can I change the delivery address after placing an order?

Yes, you can request a change to your delivery address before your order is processed. However, please note that changing the delivery address may result in a price adjustment. For example, deliveries outside the EU do not include VAT, which could affect the final total. Contact our Support Team for assistance.

Is it possible to add or remove items from my order before it is processed?

Yes, you can add or remove items before your order is processed. Contact our Support Team with the details, and we’ll assist you in making the necessary changes.

Is it possible to add or remove items from my order after it is processed?

Once your order is processed, modifications such as adding or removing items are not possible. However, you can place a new order for additional items or contact us for advice on returns or exchanges.

What if I made a mistake with my order, like the wrong size or color?

If your order hasn’t been processed yet, you can correct mistakes by contacting our Support Team. For processed orders, you may need to wait until delivery and arrange an exchange or return.

How can I cancel my order?

To cancel an order, contact our Support Team as soon as possible. If the order hasn’t been processed, we’ll cancel it and refund your payment. If it has already been processed, cancellation may not be possible.

How will I be notified if my order is canceled?

If your order is canceled, you’ll receive an email notification confirming the cancellation and, if applicable, details about your refund.

Why was my order canceled?

Orders may be canceled due to reasons such as payment issues, unavailability of items, or incorrect information provided during checkout. If your order was canceled unexpectedly, our Support Team can provide further clarification.