Help CenterQ: What is non-conformity of goods with the contract?
A: Non-conformity means that the product you purchased from EASY-surfshop does not meet the agreed-upon terms. This could include defects, missing features, incorrect sizes or models, or products that fail to serve their intended purpose as described on our website.
Q: What if I receive a non-conforming product?
A: If a product is non-conforming, you have the right to request a repair, replacement, price reduction, or a full refund, depending on the severity of the issue and applicable laws. Our team will guide you through the best resolution based on the situation.
Q: Can I report non-conformity for outlet or test products?
A: Yes, products from our outlet or test categories are still covered. However, issues specifically disclosed at the time of purchase, such as minor scratches or signs of use, are not considered non-conformities.
Q: Can a slight difference in color or appearance compared to website photos be considered non-conformity?
A: Typically, no. Variations in color or texture caused by display settings or natural materials are normal. However, if the difference significantly affects the product's use or functionality, it may qualify as a non-conformity.
Q: What should I do if the product I received does not match the size, color, or model I ordered?
A: Contact us immediately at EASY-surfshop. We will verify the issue and arrange for a replacement or other appropriate resolution.
Q: Is there a time limit to report non-conformity?
A: You can report non-conformity within two years of receiving your product from EASY-surfshop, provided it falls under applicable consumer protection laws.
Q: Can I choose between repair, replacement, or refund for a non-conforming product?
A: Depending on the nature of the non-conformity and legal provisions, you may have the option to choose the preferred remedy. However, certain conditions may apply, and some options might not be available in specific situations.