Bank Transfers

How can I make a bank transfer to pay for my order?

• During the checkout process, select bank transfer as your payment method.
• You will be provided with our bank account details (IBAN) directly on the checkout page. 
• Log in to your online banking and enter the details correctly, ensuring you include your order number in the payment reference. This ensures we can match your payment with your order.
• Once the payment is confirmed, we will process your order.

What details should I include when making a bank transfer?

When making a bank transfer, make sure to include the following details:

• Order number in the payment reference. This is crucial to ensure we can match your payment to your order and process it without delays.
• Your name as the sender. This helps us identify your payment in case the reference is missing or unclear.
• The payment must be made in the currency of your order to avoid any conversion fees or issues with mismatched payments. For example, if your order is in EUR, make sure to use an EUR account for the transfer.

What are your bank IBAN numbers:

We offer dedicated bank accounts for payments in multiple currencies to ensure a smooth and accurate transaction process. Below are our IBAN details for each supported currency:

• EUR (Euro): PL06 1020 4027 0000 1302 1713 8135
• USD (US Dollar): PL10 1020 4027 0000 1902 1519 1561
• GBP (British Pound): PL02 1020 4027 0000 1102 2000 5431
• CHF (Swiss Franc): PL91 1020 4027 0000 1702 2000 5475
• DKK (Danish Krone): PL11 1020 4027 0000 1402 2000 5510
• SEK (Swedish Krona): PL43 1020 4027 0000 1302 2000 5565
• NOK (Norwegian Krone): PL42 1020 4027 0000 1802 2000 5532
• CZK (Czech Koruna): PL95 1020 4027 0000 1702 2000 5500

What is your BIC/Swift code for bank transfers?

• For international transfers, you will need our BIC/Swift code to ensure the payment reaches us correctly:
  BPKOPLPW.
• This code is essential when sending payments from banks outside the EU or when making cross-border transfers. Ensure you enter the code correctly to avoid delays.

What is your address as the payment receiver?

• For all bank transfers, our payment receiver address is:
  EASY SURF Bartosz Grzesiek
  ul. Św. Michała 100
  61-005 Poznań
  Poland

How long does it take for a bank transfer to be processed?

• Bank transfers typically take between 1 and 3 business days to be processed, depending on your bank and the type of transfer. In EU and EUR currency, it is usually one day.
• Once the payment is confirmed, you will receive an email confirming that your order is being processed.
• If you don't receive a confirmation email within a few days, please contact our support team to ensure there were no issues with your transfer.

Can I speed up the processing of my order by sending payment confirmation?

• Yes! To speed up the processing, you can send us a confirmation of your payment directly from your banking system.
• This will help us verify that your payment has been made and allow us to start processing your order immediately.
• You can send the payment confirmation via email or livechat.